I think I have a problem — where can I get help?

Contact 9c6 live chat directly — our trained team is available in Bengali 24/7. You can also write to us by email at support@9c6.cam. You can also activate self-exclusion or a deposit limit on your own. Seeking advice from a mental health professional is also a good step.

For 21+ only

Responsible Gaming at 9c6 — Enjoy and Stay Safe

9c6 believes entertainment should always be controlled and safe. Our tools and guidelines will help you play in a healthy way.

Why is Responsible Gaming Important?

Online gaming and betting can be an enjoyable form of entertainment — when done with the right mindset and control. On the 9c6 platform, we always want our users to maintain responsible gaming habits.

The core principle of responsible gaming is to play for entertainment only, not as a solution to financial problems. If you feel that gaming is getting out of your control, contact the 9c6 support team right away.

We believe every player should have full control over their time, money, and mental well-being. On this page we have explained in detail how to use our responsible gaming tools.

Our Protection Tools

Deposit Limit

Set the amount you can deposit per day, per week, or per month yourself. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait; reducing a limit takes effect right away.

Daily Limit Weekly Limit Monthly Limit

Loss Limit

Set a cap on how much you can lose in a given period. When that cap is reached, your gaming session will automatically end. This is an effective step to protect yourself from financial loss.

Financial Protection Auto Stop

Time-Out Break

If you want to take a break for a few days, use the time-out feature. You can temporarily close your account for anywhere from 1 day up to 6 weeks. No betting or gaming is possible during the break.

1 Day 1 Week 6 Weeks

Self-Exclusion

If you need a long-term break, use the self-exclusion option. You can close your account for as long as 6 months or permanently. Any attempt to open a new account during this period will be rejected.

6 Months 1 Year Permanent

Reality Check

A pop-up message will appear at set intervals to remind you how long you have been playing and how much money you have spent. This helps you stay aware.

Time Tracking Spending Awareness

24/7 Support

For any questions or issues related to responsible gaming, our support team is available 24/7 in Bengali via live chat. Do not hesitate to reach out directly.

Live Chat Support in Bengali

How to Use the Tools

Log in to your account

First, log in to your account at 9c6. All responsible gaming tools are available in your account settings.

Open settings

Find the "Responsible Gaming" section from the profile menu. All limit and break options will be there.

Set limits as you prefer

Set deposit, loss, or session limits based on your financial capacity and available time.

Get support

For any issues, contact our team via live chat. They are always ready to help in Bengali.

Recognize the Warning Signs

If any of the following apply to you, please seek help. Responsible gaming means having the courage to recognize a problem.

You are spending beyond your budget and keep playing to try to recover lost money.
You try to stop playing but cannot, or feel restless when you stop.
You are spending more time on gaming or betting instead of giving time to family, friends, or work.
You are taking loans or dipping into savings to fund your gaming.
You are lying to or hiding from family about how much you play and how much time you spend.
Losing your temper, feeling depressed, or experiencing anxiety after a loss.
You see gaming as the only way to escape stress or anxiety.

If any of the above applies to you, let our support team know today or use the self-exclusion option.

Tips for Healthy Gaming Habits

What you should do

Set a fixed budget before you start playing and stick to it strictly.
Treat gaming as entertainment, not a way to earn money.
Take regular breaks and spend time with family and friends.
Set a daily time limit before you start playing.
If you lose, remember it is the cost of entertainment — do not try to chase your losses.
If you feel a problem, seek help right away.

What you should not do

Never play when you are stressed, sad, or under the influence of alcohol.
Do not place bigger bets hoping to recover lost money.
Do not continue long gaming sessions without sleep.
Do not play with borrowed money or by breaking into your savings.
Do not think of gaming as a source of income or an investment.
Do not allow minors to use your account.

Contact Us if You Need Help

9c6 Support Team

Our support team is always by your side for any issues related to responsible gaming. Reach us through the channels below:

Live Chat (in Bengali)
24 hours a day, 7 days a week — click the live chat icon at the bottom right of the website.

Email
[email protected] — for detailed help on responsible gaming matters.

Self-Exclusion Request
If you make a request via live chat or email, our team will quickly take action on your account.

Play responsibly, enjoy the fun

Enjoy cricket betting, slots, and live casino in the safe environment of 9c6.

Common Questions About Responsible Gaming

You must be 21 years of age or older to play at 9c6. Age is verified during account registration. Minors cannot open an account, and any account that fails identity verification will be closed.

After logging into your account, go to the "Responsible Gaming" section in your profile settings. There you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Your account will not be reactivated until the selected self-exclusion period has ended. For permanent self-exclusion, it is not possible to reactivate the account. For time-based exclusions (6 months or 1 year), you must reactivate the account yourself after the period ends, and a cooling-off period will apply at that time.

A time-out is a short break — from 1 day up to 6 weeks. Once the period ends, you can play again automatically. Self-exclusion is a long-term or permanent decision — for a minimum of 6 months. If you feel your gaming problem is serious, self-exclusion is the right choice.

Contact 9c6 live chat directly — our trained team is available in Bengali 24/7. You can also write to us by email at [email protected]. You can also activate self-exclusion or a deposit limit on your own. Seeking advice from a mental health professional is also a good step.

The minimum deposit at 9c6 is ৳300, which applies to all payment methods. The minimum withdrawal is ৳800. These amounts are set so you can play responsibly with smaller amounts.

When the reality check feature is active, a message will appear at set intervals (for example, every 30 minutes or 1 hour). The message will show how long you have been playing and how much money you have deposited in that session. This reminder will help you make the right decision — whether to continue or take a break.

Looking for answers to more questions? View our full FAQ page

Explore More

Home

Cricket

Slots

9c6 Casino

FAQ